Shipping policy

Shipping Policy

Processing Times

All orders are processed and shipped within 24 to 48 business hours after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email as soon as your order ships.

Delivery Times

Shipping is free on all orders, with no minimum purchase. Estimated delivery time is 7 to 12 business days from shipment. These timeframes are estimates and may vary depending on your location and carrier conditions (peak periods, holidays, customs).

Order Tracking

A tracking number is sent to you by email as soon as your package ships. You can track your order at any time via the "Track My Order" page on our website. If you do not receive your tracking number within 48 hours, please check your spam folder or contact us.

Shipping Zones

We currently ship to all 50 US states. For any other destination, please contact us before placing your order.

Delayed, Lost, or Damaged Packages

If your package has not arrived within 20 business days of shipment, contact our customer service at info@trybiozen.com — we will open an investigation with the carrier and offer you a replacement or a refund. If your package arrives damaged, send us a photo within 48 hours of delivery so we can replace it free of charge.

Incorrect Shipping Address

Please double-check your address carefully when ordering. If you notice an error, contact us within 12 hours of your purchase — after this window, the order may already be shipped and we cannot guarantee the change.

Contact

For any questions about your delivery: info@trybiozen.com — we respond within 24 business hours.